Booking questions
Common FAQs About Car Shipping
By Genius Auto Trans · Originally published · Updated
A useful car shipping quote should explain the vehicle, route, equipment, timing and payment terms it covers. These questions help you prepare for that conversation and check the details before a vehicle is collected.
What information is needed for a quote?
Provide the pickup and delivery ZIP codes, vehicle year, make and model, whether it runs, and the earliest date it can be released. Mention modifications, low clearance, oversize dimensions and whether a dealer or auction holds the vehicle. Exact addresses and access instructions are needed as the booking is arranged.
Why can two quotes for the same route differ?
Trailer type, vehicle size, running condition, date flexibility and available capacity can change the proposed price. Quotes may also differ in what they include. Compare the written total, payment schedule, pickup terms and any charges for special loading or a changed appointment. A low starting number is not enough to compare two offers.
Is the pickup date the same as the delivery date?
No. The pickup window describes when collection is expected; the transit estimate concerns the journey after collection. Ask for each separately. Discuss a firm deadline before booking and arrange backup contacts if your travel, lease or business schedule cannot move. Do not assume a broad estimate guarantees a particular hour.
Does door-to-door mean the truck reaches my driveway?
The driver needs safe, permitted access for the actual equipment. Garages, gates, slopes, low branches and restricted streets can make the requested address unsuitable. In that case, coordinate an accessible alternative with permission for loading. Confirm the location with the driver before taking the vehicle there.
Should I choose open or enclosed transport?
Open transport uses an uncovered trailer. Enclosed transport provides a covered environment. Consider the car’s value, finish, clearance and your preferences, then confirm that the proposed loading equipment fits it. Availability and cost depend on the shipment; an enclosed booking still needs a condition inspection and clear terms.
Can a car that does not run be transported?
It may be possible with suitable equipment. Explain whether the car starts, rolls, steers and brakes, and whether keys are available. A car with locked wheels presents a different loading problem from one with a weak battery. Notify your coordinator if the condition changes after quoting.
Can I leave belongings inside the vehicle?
Ask about the assigned carrier’s policy before packing. Permission, weight limits, charges and coverage can differ. Remove valuables, documents and loose items regardless, and do not assume that approval to carry an item means it is insured.
Who inspects the car, and what records should I keep?
You or your authorized representative should review the vehicle with the driver at collection and again at delivery. Keep photographs and a copy of the bill of lading or condition report. If something appears different at delivery, record the concern, take photographs and contact the carrier and coordinator promptly under the applicable reporting procedure.
What should I ask about insurance?
Request the assigned carrier’s applicable insurance details and clarify coverage for your vehicle, including limits, exclusions and reporting requirements. Review questions about your own policy with your insurer. The trailer type or a general statement that transport is insured does not answer every coverage question.
Can I change or cancel my shipment?
Review the written terms before booking. The effect of a change can depend on whether equipment has been assigned, work has begun and what the agreement says. Notify your coordinator promptly and obtain written confirmation of any new dates, price or cancellation charges. Do not assume a refund or fee without checking your booking.
What if a dealer or auction is releasing the vehicle?
Confirm that the purchase is cleared for release, supply the required reference numbers and identify the keyholder. Check release appointments, gate hours, storage deadlines and whether the vehicle’s condition matches the listing. Transport scheduling does not itself release a vehicle from a seller’s hold.
How do I get started with Genius Auto Trans?
Send your route, vehicle details and preferred dates through the quote form, or call to discuss an unusual loading or scheduling requirement. Keep the accepted quote and booking instructions so the people at both ends of the journey have the same plan.
Plan your vehicle shipment
Share your route, vehicle and available dates for a written transport quote.