How to Pay

Payment on a vehicle shipment happens in two parts: an amount at booking, and the balance when the vehicle is delivered. Nothing is due when you request a quote.

The two payments

At booking — the deposit. An upfront amount is taken when you book. It is quote-specific rather than a flat figure, and it is shown on your quotation before you commit to anything.

At delivery — the balance. The remainder is paid when the vehicle arrives, after you have inspected it and before you sign off. This ordering is deliberate and it is in your interest: you see the vehicle before the transaction completes.

Accepted payment methods

• Zelle
• Cash App
• Debit and credit cards issued in the United States

International cards are not accepted. If you are arranging a shipment from outside the US, tell us at booking so payment can be sorted before the vehicle moves rather than at the kerb.

Card payments are handled through a hosted Clover payment page. We do not store your card details.

Payment terms are set out in full on How to Pay and in our Terms & Conditions.

When money is due back

Refunds turn on whether a carrier has been assigned to your shipment — not on how long there is until pickup. This matters, because it is a different rule from the one many companies advertise.

• You cancel before a carrier is assigned — the scheduling fee is refunded in full, less an administration fee.
• You cancel after a carrier is assigned — a fee is payable to the carrier, which has already committed fuel, routing and time to your vehicle.
• You cancel once the vehicle is booked onto a transporter — the deposit is forfeited.
• The vehicle turns out to be unavailable after a carrier was assigned — we may cancel the booking, and no refund is due.

Once a carrier has accepted your vehicle it has turned down other loads to take it. That is the whole reason the trigger sits where it does.

Full terms: Terms & Conditions. Where this page and the Terms differ, the Terms govern.

Fees you should know exist

We do not publish fee amounts, because they are set per contract rather than by a rate card. What we can tell you plainly is when one applies:

• Rescheduling — a carrier has been dispatched and the vehicle is not available for collection.
• Cancellation after carrier assignment — as above.
• Administration — deducted from a refund on a pre-assignment cancellation.
• Inoperable in transit — a vehicle that was running at pickup stops running before delivery.
• Storage and re-delivery — the vehicle could not be handed over at delivery and went to a terminal.
• Fraudulent chargeback.

If any of these applies to your shipment, we tell you before it is charged. You should never discover a fee on an invoice.

Being ready at delivery

The carrier gives 3 to 24 hours voice notification before delivery, to the numbers you supplied at booking. Two things make delivery go wrong, and both are avoidable:

Nobody is there. You or a nominated adult must be present to inspect the vehicle and sign the bill of lading.

The correct funds are not ready. If either is true, the carrier takes the vehicle to the nearest terminal at its discretion, and storage and re-delivery fees then apply before you can retrieve it. Confirm the exact balance and the method the day before.

Quotes and what moves them

We do not publish a price table. A published rate cannot know your vehicle, your lane, or carrier availability the week you ship — and a company that quotes dramatically below everyone else is usually bidding for your booking rather than pricing the work.

What actually moves your number is set out on FAQ — Cost & Pricing.

Discounts

Four of our discounts carry a confirmed 10%: military and veteran, student, car dealer and senior citizen. The referral and government agents discounts are arranged by phone.

Tell us you qualify at quote stage, not after booking. All of them: Discounts.

Who you are paying

Genius Auto Trans LLC is a licensed and bonded property broker — USDOT 3674601, MC 1274912, Broker Property, ACTIVE with the FMCSA. We arrange transport through a vetted network of more than 10,000 carriers across the 48 contiguous states and Washington, DC. Alaska and Hawaii are not served.

We are a licensed and bonded broker, not the carrier. Every carrier we assign is required to hold active cargo insurance, and we will provide that carrier's certificate on request.

Questions

Contact · How It Works · FAQ — Cost & Pricing · FAQ — Booking & Process · Terms & Conditions

Or call (800) 780-1113 — answered 24 hours a day, seven days a week.